|
|
| What does the offer SpotOn cover? |
SpotOn is a new online feature developed by the CMA CGM Group to allow you to book in a few clicks with a fixed price for 24 hours and secure your space on board :
Booking with quote SpotOn allow you to benefit from many advantages: 1/ priority for booking confirmation, 2/ 24 hours reflection period, 3/ priority for loading and equipment release,
Please note that booking SpotOn is subject to cancellation fee & amendment fee. Presentation of the product and detailed conditions are available here. |
| What is the cancellation fee mentionned? |
In order to secure your advantages SpotOn, CMA CGM group applies a fee on cancellations & amendments made on bookings SpotOn. This fee will be invoiced specifically in case of cancellation, no show or amendment. Detailed conditions are available here |
| Is it possible to waive cancellation fees? |
Waiver requests are not accepted for this product. |
| I disagree with cancellation fees invoiced |
If you consider that cancellation fees or amendment fees are invoiced wrongly, please send a message to our local dispute management team with reason and justification of your dispute request. |
What happens to my SpotOn rate if a special surcharge is filed after issue the quote (PSS/GRI)? |
We guarantee you a fixed rate SpotOn for the conditions mentionned in the quote. This engagement is valid only for booking confirmed. Please note that differences may occur if terms of the quote SpotOn change is not respected at time of booking (commodity, weight...). In that case, additional surcharges may be applicable. |
| What does SpotOn offer implies in terms of rollover policy? |
For bookings SpotOn, we are offering a loading priority on the selected departure mentionned in your quote SpotOn. This priority concerns the first water port (feeder, barges excluded). If booking happens to be rolled, we prioritize you a loading on the following voyage. |
Is SpotOn offer giving me a guarantee of loading on the full journey? |
Our SpotOn offer includes a loading priority on the first leg of the journey. For a full coverage, you can subscribe to our SeaPriority Go value-added services. |
Why can't I finalize my booking with the spot quotation request I've been retrieving on your website? |
SpotOn offers are available for booking for 24 hours, if no booking is placed during this window the quotation reference is disactivated automatically. |
Is it possible to extend the 24 hours reflection period? |
SpotOn quotes are valid for a period of 24 hours by default and cannot be renewed. At creation, you can extend this validity to 72 hours by subscribing to our value-added service “Lock My Price”. After this period, you must generate a new SpotOn quote. |
I have booked with my quote SpotOn but my booking has been rejected. Why? |
Our system displays all available solutions at time of your search. You can generate a quote SpotOn on solutions proposed, rate is guaranteed for 24 hours but there is no reservation of space as long as booking is not created. It can happen that all spot allocation is consumed in the meantime. We recommend you to create quickly your booking after issuing the quote SpotOn. |
Why am I getting no result when searching for rates? |
There are different reasons: 1/ No more spot allocation available on the selected trade for your period . 2/ if your search is too close in time, the cut off is already passed, vessel can't be displayed. 3/ If your search is too far in time, & the SpotOn prices are not available yet, vessel shall not be displayed. |
Why are there some voyages displayed with no rates associated? |
A specific allocation is dedicated to SpotOn offers on each vessel, if allocation is reached we are not able to offer a rate anymore. |
What does your SpotOn offer in terms of free time? |
SpotOn offer details your D&D conditions but you can extend these conditions by subscribing a value-added service “FREETIME extended”. |
Am I allowed to place my booking on another departure? |
The Spoton booking must be placed on the selected departure mentioned in the SpotOn quote. |
Am i allowed to change on another departure? |
It is possible to change of vessel but amendment fee may be applicable. Please consult detailed conditions here. |
I want a quotation for a special equipment. Is it possible to get a quotation SpotOn? |
For the time being, special equipments are not available for SpotOn. Only equipments Dry, Reefer and NOR with possible combination SOC and/or hazardous are eligible for SpotOn quotation. |
Which channel are opened for booking on quote SpotOn? |
You can place your booking on all digital channels that you are used to work with but we encourage you to use Click & Book in order to benefit from a better customer experience. . |
May i create multiple booking on a quote SpotOn? |
No, with our new rules, a unique booking will be accepted per Quote SpotOn (QSPOT). If you need to place a new booking for same departure, you will have to request a new SpotOn offer on our website. |